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If your business can be replaced by a few input fields on a web page and you are still asking customers to spend minutes on the phone at very specific hours, be worried, obsolescence is looming. ☎️
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…in reply to @steren
More specifically, we had just a few days to make phone calls to Sedgwick to confirm the birth of our child. Both on mine and my wife's side, we had to try multiple times due to unclear instructions and specific hours. The conversation took minutes. Just to confirm a date.